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Carousel will not rotate
By wishstar50 on Mon, 07/05/2010 - 05:34.
Just got this unit, and started to load CDs. Got about 20 done, and the last one did not bring up a "check in" window. I then got a message that the carousel can not rotate. Do I have a lemon here from the outset? What do I do now???
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October 1, 2010
I've got 4 Century CD units, and experience this message frequently, sometimes by jiggling the stack, I can get them to rotate, but almost every time I open the program, this message appears.
Somehow, the system works despite getting the error message.
Hello Brian,
Hello wishstar50,
Greetings from Digistore Solutions.
We need to further understand your present encounter before providing you with the necessary assistance. I do understand that you had also submitted a support ticket at our "Request for Support" portal. Rest assure that our duty engineer will be able to assist you on your encounter.
Best regards,
Ivan
Why not join our "Friends of Centurion" Fan page and receive exclusive updates on upcoming contests and promotions. Click the link at http://www.facebook.com/pages/Friends-of-Centurion/222240266507
Not sure I'm a "friend" of Centurion right now. It does seem to rotate most of the time, but after it checks in a disk, it does not allow another disk which has been scanned to be put into the slot. Something seems jammed. I have to start the "eject" empty spaces routine, and then cancel it, in order for a new disk to slide in. IN addition, two disks went in without being checked in, and I can't find them. They were listed as checked out. I eliminated them from the library, so they should have been ejected, but they have not been. Not happy with this unit AT ALL. Support has not really gotten to me with answers.
Hello Leslie,
Greetings from Digistore Solutions.
I am sure there might have been some misunderstanding in how the Centurion CD should have been operated.
Base on your feedbacks - it does not allow another disc to be put into the slot, the possible cause might have been that the slot had already been occupied with a physical disc. This assumption goes on par with your claims that two discs had earlier went in without being detected by the MediaTRACKER application.
All of the above encounter were make possible - when the insertion of the physical disc is done prematurely. You are require to wait for the ejecting hammer to strike prior to the insertion of the physical disc. This requirement must be observe, as the sensors located at the mailslot will only be active after when the slot is check clear by the ejecting hammer strike.
In the meantime, our support engineer is still waiting your advice on some information to further determine what may be the cause to your encounter. Rests assure our engineers will be able to assist you in resolving your encounter.
Best regards,
Ivan
Why not join our "Friends of Centurion" Fan page and receive exclusive updates on upcoming contests and promotions. Click the link at http://www.facebook.com/pages/Friends-of-Centurion/222240266507